Case Study: EagleRider reduces show-stopping errors and bill spikes with Airbrake

EagleRider cuts show-stopping errors with Airbrake and avoids a 2-3 week production cycle outage

EagleRider, a leading global motorcycle rental and tour company, faced the challenge of maintaining a smooth online experience for its customers. Their team needed to quickly identify and resolve critical website errors, known as "show stoppers," that occurred after deployments to prevent customer impact and potential revenue loss. They used Airbrake Error and Performance Monitoring to alert them to these major issues.

Airbrake provided the solution by immediately alerting EagleRider's developers to a major error with a failing geolocation service, allowing them to issue a patch before customers were affected. Furthermore, Airbrake worked with the company to reduce an unexpectedly high bill caused by the error spike, a situation that later inspired Airbrake to create a new "Spike Forgiveness" feature. The results were that the error was resolved, a more reliable service was implemented, and customer impact was completely avoided.

EagleRider