Case Study: Scratchpad achieves visibility and control over spend and simplifies bill payments with Airbase

How a Head of Operations got visibility and control over spend and found a better way to get the bills paid

Scratchpad, a 20–30 person sales enablement software company, faced a chaotic accounts-payable process. Diane Garcia, Head of Operations, was responsible for bill payment and approvals but relied on manual QuickBooks entries, lacked visibility into who was spending and what, and wanted “a layer between the company bank accounts and payments.” After finding Bill.com cumbersome, Scratchpad selected Airbase to simplify payables and spending controls.

Airbase implemented bill payments, virtual and fixed-budget cards, and reimbursements, automating vendor setup and centralizing W-9s and contracts. The result: immediate visibility and control over employee spend, fewer questions and less back-and-forth with their outsourced accounting firm, easier contractor payments with virtual cards, and a faster onboarding that let Scratchpad reduce manual QuickBooks work and begin migrating off Expensify—improving compliance, security, and operational efficiency.

Scratchpad

Diane Garcia

Head of Operations