Case Study: Browne Jacobson achieves scalable IT support and improved efficiency with Air IT

Outsourced Service Desk Services for Leading Law Firm

Browne Jacobson, a leading national law firm with approximately 1000 users, required an IT support solution that could uphold their high standards of client service while facilitating their rapid growth. Their challenge was to scale their IT department efficiently without incurring heavy internal administrative burdens. To meet this need, they partnered with Air IT to outsource their service desk and gain additional support.

Air IT implemented a tailored outsourced service desk solution that provided full integration with Browne Jacobson's internal systems and processes. The solution included out-of-hours support and an overspill resource during busy periods. Over their two-year partnership, Air IT helped the law firm increase efficiency and scalability, supported major office relocation projects, and provided bespoke reporting on SLAs and KPIs to clearly demonstrate progress on service delivery metrics.

Browne Jacobson

Matt Craven

Head of IT