Case Study: DOI OIG improves efficiency and transparency with AINS eCase Platform

DOI OIG - Customer Case Study

The Department of Interior Office of Inspector General (DOI OIG) needed to improve the efficiency and transparency of key management functions, including HR reassignment, awards and recognition, and help desk processes. The office was burdened by paper-based workflows, limited visibility, and process inefficiencies, making it harder for managers to oversee operations and employees. AINS provided its eCase platform to help modernize these processes.

AINS implemented eCase as a low-code, enterprise case management platform to automate multiple DOI OIG workflows, including help desk, onboarding, awards and bonuses, micro-purchases, telework, training and certification tracking, and report generation. The new system helped DOI OIG process 3,000 actions in 2014 versus 500 in 2013, cut redundant requests by 50%, saved 16,000 sheets of paper, and onboarded 40 new staff members in the first year. AINS also helped consolidate disparate systems, reduce maintenance costs, and improve accountability and reporting accuracy.

DOI OIG