Case Study: Multinational Fast-Food Chain achieves faster, optimized workforce scheduling and higher employee satisfaction with AIMMS

Workforce Scheduling for a Leading Fast-Food Chain

A multinational fast-food chain’s Hungarian division—over 1,000 employees across 40+ restaurants—faced a growing scheduling problem: massive Excel rosters were slow, hard to maintain and prevented centralized oversight while still honoring local manager needs and employee shift preferences. They wanted faster, more integrated planning to improve customer service, reduce costs and boost staff retention.

Working with Optasoft and Integrated Consulting Group, they implemented an AIMMS-based workforce scheduling app that models opening/closing times, active prep periods, processes, skills, holidays, pay rules and employee preferences, and incorporates daily sales forecasts. The tool delivers optimized rosters that managers can adjust, streamlined shift creation (especially useful during COVID-19), and measurable benefits: time savings, better capacity coverage, higher employee satisfaction, greater planning flexibility and lower costs.