Case Study: Starshipit boosts onboarding and next-month activity with Aimdoc

Starshipit boosts next-month activity 2.6× with Aimdoc

Starshipit, a shipping and fulfilment automation platform, faced challenges with onboarding new users and providing technical support efficiently. Their existing AI tool, Intercom's Fin, had a per-resolution cost structure that grew with use. Starshipit partnered with vendor Aimdoc to implement a more effective solution using its AI agent service.

Aimdoc implemented a single AI agent that operates across both the Starshipit website and inside its application. This solution provided immediate onboarding help, with nearly a quarter of new users engaging the AI, often within 15 minutes of signing up. The results were significant: users who engaged with the Aimdoc agent were 2.6 times more likely to remain active the following month, and the agent resolved over 99% of conversations without human intervention.

Starshipit