Case Study: a shoe company improves IT processes with AIM Consulting Group’s ServiceNow implementation and data migration

Shoe Company migrates ServiceNow in just over a month with AIM Consulting Group

A major running shoe company faced significant challenges with its ServiceNow implementation, which was hosted by a large consulting firm. The company had limited admin access, preventing them from customizing the platform and forcing them to rely on the expensive provider for even minor changes. This resulted in a growing backlog of requests, high costs exceeding $200 per hour, and stagnating processes that degraded confidence in the platform. The company engaged AIM Consulting to review their situation and provide recommendations.

AIM Consulting migrated the company's entire ServiceNow instance, including all data, functionality, and workflows, to a new environment in just over a month. As part of the solution, AIM enhanced the platform's capabilities, implemented process improvements, and upgraded the UI from the 2015 Fuji release to the 2017 Jakarta release. The results provided the IT team with full administrative access and independence, allowing them to make changes internally without costly third-party delays. This led to increased ticket numbers and a renewed confidence in the platform, which they are now showcasing to a growing user base across the company.