Case Study: one of the country’s largest insurance companies modernizes customer experience with AIM Consulting Group

a major insurance company modernizes customer experience in less than a year with AIM Consulting Group

a major insurance company faced the challenge of a legacy website that was driving customers away due to its poor user experience and outdated technology. The site was difficult to use on mobile devices, could not accept modern payment types, and was tightly coupled to back-end systems. To address this, the company engaged AIM Consulting to modernize its Customer Account Management application.

AIM Consulting implemented a solution that included a RESTful API to decouple the front end from legacy systems and a new AngularJS-based UI. They worked in an Agile team with the client's own developers to deliver the updates and transfer skills. The results were an award-winning website that reduced support calls, improved customer retention, and provided significant cost savings. AIM Consulting's work also modernized the technology infrastructure and left the client's team with new Agile development expertise.