Case Study: a major health insurance company improves application visibility and incident management with AIM Consulting Group and ServiceNow

A major health insurance company maps over a dozen applications with AIM Consulting Group

The ITSM team at a major health insurance company had a solid understanding of its individual IT components but lacked visibility into the interrelationships between them. To address this challenge, they engaged AIM Consulting to help configure new application mapping capabilities within their existing ServiceNow ITOM and ITSM products.

AIM Consulting conducted stakeholder interviews and analyzed the environment before expertly configuring ServiceNow's new components to provide a holistic view of configuration items. The solution was released without issue, enabling the client to quickly identify inefficiencies and understand upstream/downstream impacts. This has led to significant improvements in processes like incident and change management, providing even more value from their ServiceNow investment. The client was delighted and continues to leverage AIM's technology services.