Case Study: a large ecommerce company improves IT visibility and resilience with AIM Consulting's IT quality scorecard

a large ecommerce company improves IT visibility and reduces overhead with AIM Consulting Group

A large ecommerce company faced frequent system outages and overwhelmed servers, damaging brand trust and internal confidence in IT. To address this, they engaged AIM Consulting to implement an IT service quality program and scorecard.

AIM Consulting evaluated the existing IT service quality efforts, prioritizing the creation of an IT Services scorecard to track downtime, response time, error rate, and scalability. They built the tool using Business Intelligence and Tableau, while also assessing and recommending improvements to IT Service Management capabilities. With the new scorecard, AIM Consulting provided IT leaders with greater visibility and proactive monitoring, enabling the company to reduce operational overhead and improve service quality.