Case Study: MU Jiao Xi Hotel achieves more sustainable, efficient hospitality operations with Aiello

MU Jiao Xi Hotel cuts maintenance coordination time by 83% with Aiello

MU Jiao Xi Hotel, a hotel in Taiwan's Yilan hot springs region, faced operational inefficiencies from paper-based processes and scattered communications, which delayed guest services and conflicted with its sustainability values. To address this, the hotel partnered with vendor Aiello to implement its AVA AI voice assistant and TMS Pro task management system.

Aiello's solution digitized operations. AVA handled thousands of guest calls and room controls by voice, replacing paper compendiums and boosting marketing interactions. TMS Pro streamlined workflows, cutting concierge phone calls by 50% and reducing cross-department maintenance communication time by 83%. The systems collectively eliminated paper waste, supported a 98.1% guest request completion rate, and allowed for customized operational templates.

MU Jiao Xi Hotel