Case Study: Holiday Inn Saigon Airport boosts room service sales with Aiello GuestWeb

Holiday Inn Saigon Airport boosts room service by 450 orders a month with Aiello

Holiday Inn Saigon Airport faced a significant challenge in serving its diverse international guest base, where 92% of inquiries were in foreign languages. This, combined with a busy front desk and missed revenue from time-crunched guests wanting quick dining options, highlighted a critical need for efficient multilingual support and digital accessibility. They partnered with vendor Aiello to implement an experimental pilot of GuestWeb, a web-based mobile concierge and multilingual AI chatbot.

The Aiello solution, GuestWeb, bridged the language gap and automated service requests, seamlessly integrating with the hotel's Infrasys POS system for orders. The results were substantial, including over 450 new monthly room service orders generating an additional $8,400 in monthly sales, a high rate of guest self-service that reduced front desk calls, and thousands of digital interactions with hotel services and information.

Holiday Inn Saigon Airport