Case Study: Stay Upright transforms support with instant context using Aide

Real-time intelligence transforming support with instant context at Stay Upright

Stay Upright, an Australian motorcycle training school, faced the challenge of managing complex student inquiries across multiple state-specific licensing systems. Their support agents had to manually navigate between different platforms to access student records and verify regulations, slowing down response times. They implemented Aide's Agent Panel to bring real-time intelligence to their support operations.

The solution from Aide integrated with Stay Upright's training management software, Arlo, to instantly surface complete student context and generate AI-powered drafts with proper citations. This enabled faster, more accurate email responses. As a result, the company not only improved efficiency but also experienced a significant secondary benefit: a reduction in phone calls and walk-in inquiries, as students' questions were comprehensively answered the first time.

Stay Upright

Kristy Wachs

General Manager