Case Study: BeMo achieves excellence at scale with Aide

Real-time AI meets human expertise: How BeMo achieved excellence at scale

BeMo, a leading North American admissions consulting company, faced the challenge of providing immediate, accurate, and personalized support to thousands of students navigating complex application processes. Their expert consultants were spending valuable time researching across multiple systems to answer routine inquiries, leading to longer response times and potential inconsistencies. They partnered with vendor Aide to implement its AI Agent Panel to augment their human agents and manage this high-volume, high-stakes environment.

Aide's solution provided AI that synthesized student history and program requirements to deliver expert-calibrated responses instantly through over 100 configured scenarios. This freed BeMo's consultants to focus on high-value strategic coaching. The results included dramatically improved response times, consistent and comprehensive information for students, and the maintenance of their 99.5% success rate while handling significantly more inquiries. Aide enabled BeMo to scale its expertise without compromising its personalized service.

BeMo

Nikolajs Black

Support Manager