Case Study: Lando streamlines parent support and speeds responses with Aide

How Lando streamlined parent support without losing the human touch

The customer Lando, a provider of after-school enrichment programs, faced a significant challenge in managing parent support across multiple schools. Their agents were burdened with constant context-switching between systems service expected by families. To address this, Lando implemented the Aide Agent Panel to enhance their team's workflow without sacrificing the human touch.

The solution from vendor Aide integrated directly into Lando's Front helpdesk, providing agents with instant access to student context and AI-generated draft responses. This allowed agents to review, edit, and send personalized replies quickly. The results were dramatic, with Aide saving an estimated four minutes per conversation on average, leading to faster response times while maintaining the caring, detailed communication that defines Lando's service.

Lando

Jacob Rieber

Lando