Case Study: Bartesian automates time-sensitive order changes with Aide

How Bartesian automates time-critical order changes with AI

Bartesian, a maker of premium home cocktail machines, faced the significant challenge of making time-sensitive changes to customer orders. Their fulfillment process had a strict four-hour window after an order was placed to modify details like shipping addresses; missing this window created a complex and costly logistical problem. The company partnered with Aide, whose AI agent was implemented to automate this critical, time-pressured decision-making.

The solution provided by Aide involved creating automated scenarios where its AI would instantly check an order’s timing against the four-hour window. If a change was still possible, the agent would automatically update the order in Shopify; if not, it would escalate the issue. This resulted in Aide processing hundreds of requests per week automatically, eliminating delays, preventing errors, and transforming a major operational constraint into a seamless customer experience.

Bartesian

Neil McVicar

Customer Experience