Case Study: PolyAI reduces false barge-ins and short-utterance failures with ai-coustics

PolyAI cuts false barge-ins by 40% with ai|coustics

The customer, PolyAI, a major enterprise voice AI provider, faced significant challenges with the reliability of its audio layer at scale. Issues like missed short utterances, false interrupts from background noise, and failed barge-in were degrading call quality. They sought a solution built for machine understanding to replace their existing setup, which used Silero VAD.

ai-coustics implemented its audio intelligence SDK, including its VAD Multi Speaker 2.0 model, directly into PolyAI's platform. The collaboration led to a 40% reduction in false barge-ins and a 30% decrease in short-utterance failures. This resulted in markedly more reliable conversations and PolyAI's best-ever customer satisfaction scores from the integration.

PolyAI