Case Study: CarePayment achieves unprecedented product transparency and unified roadmaps with Aha!

Aha! allowed us to operate with greater transparency

CarePayment, a patient financial engagement company based in Lake Oswego, OR, struggled to manage multiple products, infrastructure work, and new market efforts on a single roadmap. This approach left product teams and stakeholders with poor visibility into progress and made it impossible to connect vision, goals, initiatives, epics, and stories—creating confusion and jeopardizing key presentations.

Adopting Aha! gave CarePayment a single source of product truth, uniting product managers and workstreams in one system and simplifying planning across product lines. Notebook visuals, custom fields, tags, and workflows saved hours, improved stakeholder confidence, and provided real-time transparency into goals and capacity. As a result, the team can prioritize and pivot with clarity, present tailored roadmaps to different audiences, and focus more time on strategy rather than status updates.

CarePayment

Nicole M. Miller

VP Product