Case Study: a leading FMCG brand achieves seamless legacy application support with AgreeYa Solutions

The FMCG Brand - Customer Case Study

A leading FMCG brand was facing significant operational disruptions due to inadequate support for its two legacy SharePoint applications, the Scheme Consolidation App (SCA) and Knowledge Management System (KMS). Their previous vendor provided slow responses to bugs and issues, which delayed data retrieval and hindered business processes. The customer sought a new technology partner with deep SharePoint expertise to ensure application security, compliance, and proactive maintenance, leading them to engage AgreeYa Solutions for application support services.

AgreeYa provided high-quality, 24x7 support, offering rapid incident management, proactive monitoring, and assistance with new feature requirements. This solution ensured seamless application performance with no business disruption, granting users priority access to bug fixes and enabling operational agility. The FMCG brand's project manager highlighted that AgreeYa’s skilled resources ensured business continuity through prompt and vigorous support.