Case Study: a leading telecommunications conglomerate achieves 36% higher customer retention with AgreeYa Solutions' Pega-powered decisioning system

Leading Telecommunications Conglomerate Providing Company - Customer Case Study

A leading telecommunications conglomerate was facing bottlenecks in its revenue growth due to a legacy decisioning system. Its outdated O2B application could not map consumer intent in real-time, which impacted the quality of personalized offers and presented security concerns. The company partnered with AgreeYa Solutions to modernize its system using the Pega platform to better capture and analyze customer data.

AgreeYa implemented a modernized Pega-powered system with new workflows, an enhanced user interface, and robust cloud and security capabilities. The solution enabled real-time monitoring of consumer intent and the delivery of highly personalized offers. This resulted in a 36% increase in customer retention, a 26% increase in new consumers onboarded, and a 30% boost in revenue generation for the telecom giant.