Case Study: a leading digital printing solutions provider reduces support requests by 38% with AgreeYa Chatbot

Leading Digital Printing Solutions Provider - Customer Case Study

The customer, a leading digital printing solutions provider, faced a challenge with a massive volume of support requests that was overwhelming its team and threatening its reputation for world-class service. They engaged AgreeYa Solutions to implement a solution to automate these repetitive queries and enhance the customer experience.

AgreeYa Solutions implemented its generative AI-powered Chatbot, built on the Azure Bot Framework and integrated with OpenAI. The solution automated responses by connecting to internal knowledge bases, which led to a 38% reduction in support requests. This allowed the support team to focus on complex issues and resulted in a threefold improvement in user experience, with the bot handling 12,500 queries per month.