Case Study: a largest telecommunications service provider achieves real-time network monitoring and reduced outages with AgreeYa Solutions

Largest Telecommunications Service Provider - Customer Case Study

A leading telecommunications service provider in the U.S. faced significant network monitoring inefficiencies with its growing 5G user base. Its existing system struggled to monitor complex KPIs across North America, leading to delayed issue resolution and network outages. To address this, the provider partnered with AgreeYa Solutions to develop a solution for real-time monitoring and analysis.

AgreeYa developed and implemented a Device Monitoring and Analysis Tool (DMAT) that configured KPIs, enhanced on-premises infrastructure, and enabled migration to AWS. This solution provided real-time monitoring through customized dashboards and reports. The results for the telecom provider were substantial, including a 2x reduction in network outages, a 78% drop in outage complaints, and the ability to effectively monitor over 1,200 KPIs.