Case Study: a large telecom giant boosts sales and customer satisfaction with AgreeYa Solutions’ Pega Customer Decision Hub

Large Telecom Giant - Customer Case Study

A large telecom company, the second-largest mobile services provider in the US, faced challenges with manual processes and delayed responses in its critical business applications, which were impeding sales growth and hindering customer experiences. The company engaged AgreeYa Solutions to modernize and optimize its existing Pega platform to overcome these obstacles and improve decision-making.

AgreeYa implemented a Pega Customer Decision Hub, modernizing and integrating several key applications. This solution automated processes, enabled real-time data integration, and delivered personalized customer engagements. The project resulted in significant improvements for the telecom company, including a 20% higher win rate, a 30% increase in customer satisfaction scores, a 50% decrease in time-to-market for new offers, and a 16% reduction in handling time.