Case Study: a credit union reduces IT helpdesk workload with AgreeYa Solutions' Generative AI-powered chatbot

Credit Union reduces IT helpdesk workload by 38% with AgreeYa Solutions

A credit union faced significant challenges after transitioning its workforce of 800 employees to Microsoft 365. The move resulted in a surge of support tickets that overwhelmed its IT helpdesk, causing prolonged resolution times and user frustration across its 21 branch locations. The credit union needed a solution to alleviate this IT burden, maximize its ROI, and empower employees with instant support, which led them to AgreeYa Solutions.

AgreeYa Solutions implemented its Generative AI-powered AgreeYa Chatbot, seamlessly integrating it with SharePoint Online and Microsoft Teams. This solution provided round-the-clock self-service support, which significantly reduced the IT helpdesk workload by 38%. Employees experienced a threefold improvement in user experience and adoption rates for Microsoft 365, gaining instant answers to queries, streamlined access to information, and enhanced productivity.

Credit Union