Case Study: a leading nonprofit organization achieves 99.99% portal reliability with AgreeYa Solutions managed services

AgreeYa’s Managed Services Transforms a Nonprofit Organization’s Expense Portal

A leading nonprofit organization administering the largest public workforce system in the USA was facing significant inefficiencies with its SharePoint-based expense portal. As the organization grew, the portal was overwhelmed, causing delays in invoice approvals and payments. To support its expansion and streamline operations, the organization partnered with AgreeYa Solutions for managed services to proactively address application issues and enhance the user experience.

AgreeYa implemented a comprehensive managed services model that included performance tuning, proactive monitoring, and seamless integration with the existing ERP system. This solution resulted in a 99.99% system reliability rate and doubled the efficiency of expense tracking and payments. The engagement also led to a 32% reduction in system errors, a 15% reduction in the total cost of ownership for the infrastructure, and a 23% decrease in high-priority incidents.