Case Study: a telecom giant achieves better sales and customer experience with AgreeYa Solutions' Pega Customer Decision Hub

a telecom conglomerate serves 143 million subscribers with AgreeYa Solutions

The customer, a telecom conglomerate, is a New York-based giant with over 143 million subscribers. It faced challenges with manual processes and delayed responses in its critical business applications, which hindered decision-making and sales. To overcome this, it partnered with AgreeYa Solutions to enhance its customer experience.

AgreeYa Solutions built a Customer Decision Hub (CDH) leveraging Pega to modernize and optimize the telecom conglomerate's processes. This solution revolutionized sales and customer experience, paving the way for transformative results including enhanced decision-making and increased sales.