Case Study: Chatbooks achieves faster social media response times with Agorapulse

How the Chatbooks Team Easily Manages All Its Followers’ Comments

Chatbooks, the app that turns social photos into printed albums, was struggling to keep up with a fast-growing flood of questions and comments across multiple social channels. As its audience expanded, the team needed a better way to manage engagement and avoid missing messages, duplicate replies, or lost customer inquiries, so they turned to Agorapulse for help.

Agorapulse gave Chatbooks one easy-to-use system to collect all comments and mentions in one place, assign work across the team, and track past interactions. The 10-person team quickly saw what still needed attention, and Chatbooks now handles about 14,000 social media comments and messages each month with much faster response times, helping the company maintain and grow its customer base.

Chatbooks

Keenan Sanders

Social Media Leader