Case Study: Freshly Picked saves three hours a day on social and boosts customer engagement with Agorapulse

How Freshly Picked Saves Three Hours A Day on Social

Freshly Picked is a luxury e-commerce brand known for handmade genuine leather baby shoes that grew rapidly through social media. As the company scaled, Social Media Manager Brian Fagan found managing multiple native profiles inefficient and risky—his team needed a way to monitor all activity, engage quickly, and avoid missing important customer interactions.

They adopted Agorapulse, which gave them a unified inbox and engagement-focused tools (flagging for giveaways, review queues to divide tasks, tagging to track trends, and an inbox to save tricky comments). The platform cut their team’s workload by about three hours a day, ensured every comment gets a personal response, and helped Freshly Picked maintain the hands-on customer relationships that built their brand.

Freshly Picked

Brian Fagan

Social Media Manager