Case Study: Fermob increases engagement and streamlines social management with Agorapulse

Fermob USA boosts engagement 52% with Agorapulse

Fermob USA, a premium French design brand with a growing international footprint, faced significant challenges in managing its social media presence. Their global expansion led to fragmentation, with resellers creating inconsistent brand accounts, and manual processes struggled to handle high volumes of customer engagement. To regain control and professionalize their strategy, Fermob adopted the Agorapulse social media management platform to centralize its engagement and publishing.

Using Agorapulse, Fermob simplified its social ecosystem, centralized moderation and replies, and implemented a more intentional content strategy focused on video. This solution delivered measurable results, including a 52% increase in Facebook engagement, a 76% rise in TikTok views, and a 142% increase in the number of inbox items reviewed, demonstrating significantly stronger performance across all platforms.

Fermob USA