Case Study: Upduo achieves more reliable, engaging peer coaching with Agora

Upduo makes peer coaching more engaging with reliable video calling from Agora

Upduo, a company providing a peer-to-peer coaching platform for workplace skill development, faced a challenge in ensuring the stability and reliability of its real-time video calling feature, which is central to its service. This was critical for maintaining user engagement and meeting the specific requirements of its major enterprise clients. The vendor, Agora, was selected to provide a superior solution, including their Video Calling service and Cloud Proxy for assigning static IP addresses.

By implementing Agora's network infrastructure, Upduo significantly improved the in-app call quality and connectivity. The solution delivered the reliability needed for its enterprise users. As a result, Upduo saw a 10.5% increase in session completion rates and a surge in customer satisfaction, leading to higher app store ratings and increased interest from major new enterprise clients.

Upduo

Wei Sun

Chief Technology Officer