Case Study: Talkspace improves secure real-time therapy with Agora.io

Talkspace Revolutionizes Mental Health Services with Agora.Io

Talkspace, an online and mobile therapy platform, sought a real-time video and voice solution to provide visual context for its patients and therapists. Their challenge was to ensure a high Quality of User Experience (QoE), which is critical for effective online mental therapy. They turned to vendor Agora and implemented its Video Calling product to meet this need.

Agora's solution provided Talkspace with flawless, secure, and HIPAA-compliant mobile-to-mobile connectivity across different devices and geographic locations. This enabled Talkspace to successfully launch its LiveTalk video sessions, improving user experience with visual and audible cues. The measurable impact includes serving over 300,000 users who connect with 1,000 licensed therapists, with 70% of sessions occurring on mobile devices. Agora's technology also dramatically lowered the cost basis for this telemedicine solution.

Talkspace

Roni Frank

CEO & Co-founder