Case Study: a global logistics player achieves smoother cargo service delivery with Agmis's self-service portal

Global Logistics Player streamlines cargo quotes and tracking with Agmis

Aglis developed a self-service portal for a global logistics player whose challenge was to simplify its complex cargo delivery process. The client needed a single platform to eliminate lengthy communication chains and provide a seamless experience for both its employees and customers.

The solution Agmis implemented used Salesforce Sales Cloud to create a portal featuring real-time monitoring, an automated quotation system, and API integrations with third-party logistics providers. This provided the client's customers with preliminary price calculations, direct communication with agents, and a single location for all order documentation, resulting in a significantly enhanced customer experience.