Agilysys
23 Case Studies
Case Study: Spirit Lake Casino & Resort achieves greater efficiency and enhanced guest service with Agilysys Visual One PMS
A Agilysys Case Study
Tribal Gaming Property Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service
Spirit Lake Casino & Resort, a tribal gaming property on Devils Lake in North Dakota with 124 rooms, six cabins and a 73‑lot RV park, needed technology to manage a diverse mix of accommodations and amenities and to streamline the entire guest lifecycle. The property selected Agilysys and chose the Visual One® property management system as a hosted solution to provide unified reservations, front‑desk and housekeeping workflows that would improve efficiency and guest service.
Agilysys implemented Visual One PMS to integrate reservations, front office, housekeeping and accounting with the casino’s other systems and online booking. The user‑friendly, hosted Visual One deployment streamlined operations, reduced operating costs and freed staff time to focus on service—delivering a more efficient reservations‑to‑check‑out experience and measurable improvements in operational efficiency and guest satisfaction for Spirit Lake Casino & Resort.
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