Case Study: Saybrook Point Inn, Marina & Spa achieves streamlined operations and personalized guest service with Agilysys

Saybrook Point Inn, Marina & Spa - Customer Case Study

Saybrook Point Inn, Marina & Spa, a luxury coastal property in Old Saybrook, CT, needed greater operational flexibility and more personalized guest service across indoor and extensive outdoor venues (marina, poolside, dining and spa). To address these needs the property selected Agilysys, deploying InfoGenesis® POS and InfoGenesis® Flex for mobile ordering, rGuest® Pay for secure payments, rGuest® Seat for table management, and Visual One® PMS with b4checkin for front‑office, housekeeping and reservations.

Agilysys implemented an integrated solution that links mobile/tablet POS, secure payment processing, table management and a full property management system, enabling near‑immediate order transmission from anywhere on the property, reducing manual steps and radio traffic, and streamlining housekeeping and front‑desk workflows. The result is faster, smoother service across poolside, marina and restaurant outlets, improved coordination of operations, and increased revenue opportunities—helping Saybrook Point deliver its “High Tech to be High‑Touch” guest experience.

Saybrook Point Inn, Marina & Spa

John Lombardo

General Manager