Case Study: Portlander Inn achieves stronger guest connections and secure payments with Agilysys rGuest Stay and rGuest Pay

Local Portland Inn Chooses Agilysys rGuest Suite to Strengthen Guest Connections

Portlander Inn, a cozy Portland property offering amenities like free shuttles, a 24-hour restaurant and on-site entertainment, needed an innovative property management solution to better understand guest needs and deliver a superior guest experience. They selected Agilysys and its rGuest suite—specifically rGuest Stay (cloud-based PMS) and rGuest Pay (payment gateway)—for ease of implementation, guest-centric functionality and the ability to drive competitive advantage.

Agilysys implemented rGuest Stay to manage the entire guest lifecycle with integrated analytics and real-time management information, and rGuest Pay to secure transactions via P2PE, tokenization and EMV-ready devices. The combined solution gave Portlander Inn greater operational visibility, stronger guest connections, improved forecasting and reduced payment risk (including drastically lower annual PCI audit costs), supporting higher profitability and more personalized guest service.

Portlander Inn

Michelle Caruso

General Manager