Case Study: Kiawah Island Golf Resort achieves nearly 4X bookings in 90 days with Agilysys rGuest Book

Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations

Kiawah Island Golf Resort, a luxury resort with more than 500 villas and 2,700 rooms, faced growing demand but an online booking system that prevented guests from reserving units through the website—forcing calls to staff and limiting conversions. To modernize reservations and showcase exact room locations and amenities online, Kiawah Island Golf Resort selected Agilysys and its rGuest® Book solution.

Agilysys implemented rGuest® Book with real‑time villa and room availability, PMS integration, and visual room details, deploying the solution rapidly. The result: a more user‑friendly interactive booking experience that drove a dramatic increase in direct bookings—more than 3× lift in bookings inside 30 days and nearly 4× growth versus expected bookings within the first 90 days—boosting near‑term booking revenue.

Kiawah Island Golf Resort

Mark McKellar

Director of Revenue