Case Study: Hastings Hotels Collection achieves seamless, consistent guest service with Agilysys Visual One PMS

Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service

Hastings Hotels Collection, which recently opened the Grand Central Hotel Belfast, needed to ensure continuity of personalised, five‑star service across its seven properties while bringing the new 300‑room property online. To provide staff with real‑time room inventory, shared guest profiles and integration with web reservations and channel management, Hastings relied on its long‑standing partner Agilysys and the Visual One property management solution.

Agilysys implemented Visual One enterprise‑wide and integrated it with Hastings’ booking channels, giving the Grand Central accurate, real‑time availability, consolidated guest data and simplified digital booking management. The deployment enabled seamless, consistent guest experiences across all seven hotels, saved time and labour for staff, improved cross‑selling between properties and helped Hastings Hotels Collection maintain its high standards at the new Belfast property.

Hastings Hotels Collection

Pamela Shaw

Group IT Manager