Case Study: Grand Central Hotel Belfast achieves seamless, personalised guest service with Agilysys Visual One

Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service

Grand Central Hotel Belfast, the newest property in the Hastings Hotels Collection, faced the challenge of launching 300 rooms and suites while maintaining the group’s high standard of personalised service. To ensure guest experience continuity at opening, the hotel needed immediate access to individual guest profiles, real-time room inventory and availability, and a PMS that would interface with existing web reservations and channel management tools. Agilysys’ Visual One property management solution was chosen to meet these requirements.

Agilysys implemented its Visual One PMS enterprise-wide, enabling seamless sharing of guest profiles and real-time inventory across all seven Hastings properties. The solution streamlined digital booking management, supported proactive personalised service and cross-selling, and reduced staff time and labour costs—giving Grand Central Hotel Belfast the operational consistency and competitive advantage to deliver a five‑star, consistent guest experience.

Grand Central Hotel Belfast

Pamela Shaw

Group IT Manager