Agilysys
23 Case Studies
Case Study: Bayou Casino Hotel boosts staff satisfaction and operational reliability with Agilysys
A Agilysys Case Study
Engage the Hotel Staff with the Right Technology and Watch their Increased Satisfaction Rub Off on Your Patrons
Bayou Casino Hotel was running on aging, end-of-life point-of-sale systems with diminishing local support after a vendor acquisition, growing EMV/chip‑and‑pin liability requirements, and rising guest expectations for faster, mobile-friendly service. After market research, they selected Agilysys and a multi-product suite — including InfoGenesis POS and Flex, rGuest Pay, rGuest Analyze and Eatec — to replace the legacy solution.
Agilysys deployed InfoGenesis first with a three-week on-site training program and integrated the platform across restaurants, retail and event venues. The Agilysys solution produced a substantial drop in critical IT support calls and hardware failures, improved inventory control via Eatec, faster and more secure payments, and higher staff satisfaction from a modern, customizable interface — benefits Bayou Casino Hotel says are already improving guest service and operational efficiency.
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Bayou Casino Hotel
Debbie Young
Director of Food and Beverage