Case Study: Dubai Marine Beach Resort & Spa achieves improved guest service and staff efficiency with Agilysys

Dubai Marine Beach Resort & Spa improves Guest Service and Staff Efficiency

Dubai Marine Beach Resort & Spa, a five-star beachfront property with 17 food & beverage outlets, needed to upgrade point-of-sale technology to solve service inefficiencies, limited reporting and unreliable connectivity. IT Manager Shiju Nair led the selection and deployment of Agilysys, implementing Agilysys InfoGenesis® POS and InfoGenesis® Flex across 17 stationary terminals and 20 mobile tablets used by 70+ service staff.

Agilysys provided fixed and mobile POS with offline functionality and real-time reporting, enabling managers to access up‑to‑the‑minute data and servers to take orders tableside. The result for Dubai Marine Beach Resort & Spa was faster, more accurate order entry, significant staff time-savings, improved guest service across all outlets, continued operation during Wi‑Fi outages, and higher staff satisfaction—all delivered cost‑effectively by Agilysys.

Dubai Marine Beach Resort & Spa

Shiju Nair

IT Manager