Case Study: Crystal Springs Resort achieves seamless multi-property guest experiences with Agilysys InfoGenesis POS

Crystal Springs Resort Selects InfoGenesis® POS Solution for Enhanced Guest Experiences Across Multiple Properties

Crystal Springs Resort, a 4,000+ acre four-season resort near New York City, needed a robust, adaptable point-of-sale solution to operate across numerous food and beverage outlets while providing ease-of-use and mobility for staff. To unify operations and improve the guest experience across its multiple properties, Crystal Springs Resort selected Agilysys and its InfoGenesis POS (along with rGuest Pay).

Agilysys implemented InfoGenesis POS enterprise-wide with centralized configuration and mobile-ready terminals and tablets, plus rGuest Pay for secure payments. The solution unified F&B outlets, increased operational synergies, and improved service speed and compliance—enabling practical outcomes such as guests ordering from the golf course so their food is ready at the cafe when they finish—delivering greater staff mobility and a more seamless guest experience.

Crystal Springs Resort

Larry Slonaker

Chief Information Officer