Case Study: Condé Nast achieves 5-second ticket creation and centralized IT workflows with Agiloft

Unified Management of Change Requests, Assets, Tickets and Inventory

Condé Nast, the global publisher behind brands like Wired, Vogue, and Vanity Fair, needed to modernize its IT operations across 126 magazines and 104 websites in 24 markets. The IT team faced the challenge of consolidating ticketing, change requests, asset and inventory management onto a single platform, integrating event monitoring, and reducing response and resolution times.

Agiloft provided an integrated, no-code solution with automated workflows and Netcool integration, enabling enriched event data and one-click ticket creation in under five seconds. The platform halved or bettered resolution times, produced comprehensive audit and show-back reports, reduced staff overhead, centralized processes without outside consultants, and allowed rapid in-house additions like circuit management.

Condé Nast

Peter Charlton

IOC Manager