Case Study: ISCorp achieves 6-week ITIL Service Desk deployment and 15-minute audit reporting with Agiloft

Private Cloud Expert Installs ITIL Service Desk in 6 Weeks

ISCorp, a private-cloud and data-management specialist since 1987, faced a costly, hard-to-maintain legacy IT service system that was nearing end-of-life and made auditor reporting inefficient. With an urgent SSAE audit deadline, the company needed a modern, reasonably priced solution that handled change management and time tracking without heavy in-house maintenance.

ISCorp implemented the Agiloft ITIL Service Desk Suite as a hosted, fully supported solution and went live in six weeks. The system delivered automated workflows, a customer self-service portal, customized notifications and conditional task generation, and now supports about 1,000 external users and 26 staff—cutting audit report generation from days to 15 minutes and allowing ISCorp to meet its audit timeline and refocus on customer service.

ISCorp

Adam Schlosser

Infrastructure Architect