Case Study: Carestream Health, Inc. achieves complete Vantive replacement in six weeks with Agiloft

Medical Imager Replaces Vantive in Six Weeks

Carestream Health Inc., a former division of Eastman Kodak, supplies medical and dental imaging systems and IT solutions to hospitals worldwide. After Onex acquired Kodak’s Health Group, Carestream had to replace a complex, highly customized Vantive service-desk system under a very tight deadline; the replacement needed to preserve custom data structures and relationships, support hundreds of allocation rules, be fully auditable, and serve 300+ power users and over 9,000 end users.

Agiloft provided a fixed-price, guaranteed migration that reproduced Vantive’s data and functionality and added automation for procurement, provisioning and event monitoring. The project was completed in under six weeks with fewer than 42 consulting man‑days; the live system supports 80 assignment teams and 400+ allocation rules, offers a web portal and searchable knowledgebase, rule-based escalations, full lifecycle visibility, no-code configurability, and delivered faster resolution times and improved auditability.

Carestream Health, Inc.

Richard Miller

Technical Project Manager