Agiloft
59 Case Studies
Case Study: CareView Communications achieves a fully integrated, HIPAA-compliant support and operations system in 40 hours with Agiloft
A Agiloft Case Study
Making Order out of Chaos in 40 Hours
CareView Communications is a HIPAA‑compliant public company that provides secure, real‑time video monitoring to improve patient care. The company struggled with manually managed support tickets, fragmented processes (shipping, RMA, billing, installation) tracked on spreadsheets and whiteboards, and no single view of an asset’s history to diagnose root causes.
VP Matt Clark implemented Agiloft himself, building an integrated system in 40 hours that imported existing data and tied together custom modules for support, billing, shipping, assets and projects. The result was a centralized, extensible, cost‑effective platform that sped up processes, consolidated information for faster troubleshooting and reporting, and supports the full lead‑to‑cash cycle.
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CareView Communications
Matt Clark
Vice President of Software Development and Technical Support