Case Study: H. D. Smith achieves streamlined, accountable contract management with Agiloft

H. D. Smith - Customer Case Study

H. D. Smith, a national pharmaceutical wholesale distributor with 10 U.S. distribution centers and more than 1,000 active vendor contracts, struggled with stalled approvals, inconsistent reviews, poor searchability, no reporting or contract metrics, and the need to remain compatible with their SAP system across multiple business units. Their legacy repository left contracts hard to find and lacked workflow, tracking, and accountability.

They implemented Agiloft’s configurable contract lifecycle management system with routed approval workflows, escalation rules, customizable homepages, nightly SAP vendor integration, automated OCR, and robust reporting. The result: faster, accountable approvals and fewer contract surprises, automatic vendor updates and scheduled reports, greatly improved search and visibility, a smooth under‑budget rollout, and broad user adoption across the organization.

H. D. Smith

Chrissie Melton

Contract Administrator