Case Study: 4infinity achieves 2,000% employee productivity increase and a scalable, zero-cost CRM with Agiloft

Differentiated Experience Requires Configurable Software

4infinity, a Belgian provider of centralized digital in-store deployments and services for high-end retailers, needed a non-traditional CRM to manage complex, multilingual, time-sensitive support, reporting and synchronized deployments across dozens of countries. With budget depleted and every mainstream CRM failing to capture real-time tracking, inventory, accountability and cross-border communication, the company required a configurable, low-cost solution that could prove itself in production.

They configured Agiloft’s free, no-code platform into a custom CRM that links thousands of locations (for example, Yamaha in 3,000 dealerships across 28 countries) and automates reporting and operational visibility. As a result, project managers went from overseeing 5–10 stores to about 300, annual deployments rose from ~250 to ~5,000, employee productivity increased 2,000%, the solution required no upfront spend and now generates direct licensing revenue and new sales opportunities.

4infinity

Greet Verellen

CEO