Case Study: Edale Ltd achieves streamlined after-sales and asset management with Agiloft

Custom CRM Aligns Business Processes with Customer Service

Edale Ltd., a leading supplier of advanced flexographic and digital printing presses, faced fragmented after‑sales and equipment management processes that relied on emails, Excel and an inflexible CRM that was costly to customise. The lack of a central asset register and progress tracking made support slow and error‑prone, and the team needed a flexible, user‑friendly system that wouldn’t require expensive consultants to maintain.

Working with Collins Technology Consulting, Edale deployed Agiloft as a no‑code service desk and asset library, linking support cases to individual machines and expanding the platform to purchase orders and returns. The solution was live for testing in under 48 hours, improved visibility with dashboards and KPIs, automated alerts and workflows, and delivered significant time savings, fewer duplicated efforts, and the ability for non‑technical staff to customise the system in‑house.

Edale Ltd

Ryan Barrett

Sales Manager