Case Study: County of Chester, Pennsylvania achieves 30% faster emergency response with Agiloft

County Improves Emergency Response Time by 30%

Chester County Department of Emergency Services (CCDES) manages all communications equipment for 911 dispatch—radios, mobile data systems, vehicles and more—but relied on slow, paper-based repair tracking and multi-step workflows that passed forms between staff and vendors. The manual process caused delays, data entry errors, lost paperwork and poor auditability, making it difficult to track repairs and root causes across agencies.

Agiloft delivered a configurable, no-code system quickly and at a fraction of the prior vendor’s cost, automating repair tracking, billing, asset and vendor management. The county cut emergency response times by 30%, reduced phone volume by about the same amount, improved billing accuracy and auditability, eliminated many human errors, and increased staff satisfaction while expanding the system to additional processes.

County of Chester Pennsylvania

John Cocchi

Special Projects Coordinator