Case Study: CDW achieves global CLM excellence with Agiloft

CDW expands Agiloft globally across 15 implementations and 21,000 SOW requests

CDW, a global IT reseller, faced the challenge of scaling its complex, high-volume contracting processes across international business units and newly acquired subsidiaries. To achieve a unified global system, they needed a flexible Contract Lifecycle Management (CLM) platform and selected Agiloft after an RFP process.

Agiloft was implemented using a staggered, foundational approach, starting with the largest user group. CDW's solution heavily emphasized change management, including demonstrating benefits to leadership and converting detractors into peer trainers. The measurable impact included exponentially faster document signing times, shifting processes from an average of ten days down to one, which secured crucial user buy-in and set the foundation for Agiloft to become the single source of truth for all contracts.

CDW